Skip to content
  • Login
Amazon Canada

Amazon Canada

www.amazon.ca
What is your customer experience with Amazon Canada?

Amazon Canada Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Amazon Canada has a 2.8 star rating from 2,862 reviews with 42% likely to recommend; consumer sentiment is mostly neutral and 39% want improved customer service.

Positive Feedback

Customers praise convenience and fast delivery; some note quick cancellation of a subscription and helpful agents who resolved delivery issues.

Negative Feedback / Risk Areas

  • Frequent Amazon Canada customer complaints about poor or unreachable customer service and rude representatives.
  • Many reports request refunds and describe billing, membership or subscription billing confusion.
  • Recurring delivery mistakes, wrong items, missing parts and difficulty returning items increase risk.

Key Takeaways for Future Customers

  • Check tracking closely and keep photos for claims when ordering through Amazon Canada reviews.
  • Prepare for potential delays with returns and insist on documented refunds or escalation for refunds.
  • Consider Prime or membership benefits versus risk of customer service issues before relying on auto-ship or high-value purchases.
View full overview ›

Media from reviews

Amazon Canada - Package wrongly delivered
Amazon Canada - Package wrongly delivered - Image 2Amazon Canada - RefundAmazon Canada - Refund - Image 2Amazon Canada - Refund - Image 3Amazon Canada - They pulled the same stunt for the second timeAmazon Canada - They pulled the same stunt for the second time - Image 2
View all media ›

Tired of being ignored?

PC collective complaint

Start a collective complaint today and gather other consumers facing the same issue with a company. By collecting 20 signatures, you can raise awareness, and your complaint will be sent directly to the company.

Start Collective Complaint
Show reviews that mention
order customer service service customer account refund delivery item package money
Filter review
Sort by
Wendy W Vaw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Regina, Saskatchewan

To cancel my subscription thank you

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Thank you for cancelling my subscription. I appreciate your politeness and how quick you were to cancel my subscription. You were very efficient, and I appreciate that.

View full review
Loss:
$11
Pros:
  • Efficiency
Kev J Udj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kingston, Ontario

Refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Amazon Canada - Refund
Amazon Canada - Refund - Image 2
Amazon Canada - Refund - Image 3

Amazon Canada. I have had one *** of a time with Amazon Canada.

You go to get a refund and they do this *** about some suspicious activity on your account. The last 3 times, with this last call I made today, Friday, November 14, 2025. The person hung up on me; I was not yelling or using curse words at her.

All I wanted was all my refund back to the bank debit card. I only received an amount of $9.00, and the rest of the refund was put onto a gift card after I was told it would all go back to my debit MasterCard.

View full review
Loss:
$71
Pros:
  • There are no pros
Cons:
  • Attitude with amazon

Preferred solution: Full refund

User's recommendation: *** no unless u want a heart attack from stress

Keven S Qmc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They pulled the same stunt for the second time

Amazon Canada - They pulled the same stunt for the second time
Amazon Canada - They pulled the same stunt for the second time - Image 2

I received a set of Beats Flex today, Fri Nov 7, 2025. And the earbuds are not working; power won't come on.

I called Apple, and they said that there was a problem with it and to return to Amazon Canada. So I called Amazon to get a refund, and for the second time within 2 months, I get the same thing from them. They want a copy of my ID and have someone from Amazon call me back about the refund. They think there is fraud on my account, and it is only myself.

Just trying to get a refund. Amazon, their damn *** one goes through 2 people to have that done, to then flaming planks.

Oh yeah, one more thing: 3 days ago, I bought the first Beats that did not work; the right earbud did not work. I got a refund with an apology, but when I called, a different experience happened.

View full review
Pros:
  • There are no pros
Cons:
  • Suck

Preferred solution: Full refund

Kevin J Gxu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I went to get a refund and got one *** of a. Run around

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Amazon Canada - I went to get a refund and got one *** of a. Run around
Amazon Canada - I went to get a refund and got one *** of a. Run around - Image 2
Amazon Canada - I went to get a refund and got one *** of a. Run around - Image 3
Amazon Canada - I went to get a refund and got one *** of a. Run around - Image 4
Amazon Canada - I went to get a refund and got one *** of a. Run around - Image 5

Two.days ago I get my order and In the order.i for.the wrong thing and anyway part.was missing .

And when I got in contact with customer service they would not.give me any option but one to print a lable.off I dont have a computer nor a printer so the next thing I am getting is suspicious activity on my.account and then it said keep shopping. And I tried the second time that might got the same thing and them was asked for my id to prove who I was and siad no I wont do that and for.the second time they terminated the chat twice.they did that to me.all I wanted was.my refund and another was to send the order.back amazon has help find another whay to send a.order.back to them and keeped saying that the computer was not giving another choice *** .

View full review
Loss:
$48
Cons:
  • Want only your money

Preferred solution: Full refund

Herman V Ixl
map-marker Osaka, Osaka

Package wrongly delivered

Amazon Canada - Package wrongly delivered
Amazon Canada - Package wrongly delivered - Image 2

The photo showed the package delivered, but it is definitely NOT MY front porch. I checked the neighborhood, but nowhere to be seen.

See photo of the delivery and see also a photo of my front door.

View full review
Loss:
$29
Pros:
  • Home deliverty
Cons:
  • Home delivery going wrong - no confirmation

Preferred solution: Either a proper delivery and if the package is lost a full refund

User's recommendation: Keep checking the delivery - to catch the driver delivering to wrong address

bahaa s Mkh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have a problem with the product

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Amazon Canada - I have a problem with the product
Amazon Canada - I have a problem with the product - Image 2
Amazon Canada - I have a problem with the product - Image 3
Amazon Canada - I have a problem with the product - Image 4

I purchased spare parts for my car. The written description was one thing and the parts that arrived were something else.

I contacted the seller and he asked me to return them at my own expense. The parts are heavy and I found myself paying for the parts again just to get my money back.

View full review
Loss:
$246
Pros:
  • Generally good

Preferred solution: Full refund

User's recommendation: The description on Amazon sellers is not always correct. You should check a lot before buying auto parts.

Anonymous
map-marker Edmonton, Alberta

An amazon driver

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

A marked amazon delivery driver just backed onto my lawn, approximately 3 feet onto my lawn. Could not get a plate number and its near impossible to get ahold of amazon

View full review
Benicio Gfu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Montreal, Quebec

Train your representatives not to hang up call on customers. We are the reason Amazon is in business

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

The represrntative on my first call hang up on me. All i asked was to mail a pre paid return label. Zero customer service manner

View full review
Terry C Ebw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ridgeway, Ontario

A question on a return

Ordered a vanilla paste, the container came busted. Can not use.

When I tried to do a return, it said I could not return it. I have pictures of the box and container. I couldnt use any of it.

I Want a replacement. Not a refund.

View full review
Pros:
  • Getting most things i want
Cons:
  • Not getting things on time

Preferred solution: Just a replacement jar of the same thing

Keelin Qln

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing parts

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Missing a parts that why I need a my parts please contact me or give me my money back thanks or contact me

View full review
Debra S Qir

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Peterborough, Ontario

Shady business dealings on Amazon Canada

Amazon Canada is taking on listings from "less than desirable" businesses originating in China. I ordered a Winter topper for my A.C.

Compressor, which was pictured on Amazon as a flexible, heavy duty, cover. What I received was a flimsy piece of fabric, with holes throughout and totally unsuitable for Winter weather. This company refuses to accept the cost of return.

I am now expected to fork out the cost of return postage for something I did not order ! OUTRAGEOUS.

View full review
Loss:
$18
Pros:
  • Free shipping
Cons:
  • Dealings with shady merchants

Preferred solution: Full refund

User's recommendation: Use caution when dealing with off shore businesses through Amazon.

Henry H Ycx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Amazon services

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Ordered from Amazon and there were 9 items in stock. The day came when it was supposed to be delivered, but it was marked as not shipped.

So, I called and they said it was out of stock. (Now it says 6 in stock on the website.) The order is marked as delayed and will ship soon. It won't let me cancel when I hit the button, so I called back and they confirmed it's been cancelled, but it has now put a hold on my $257 in my bank. The order says delayed; you won't be charged unless it ships.

So, I called back and they said I have to wait 3-5 days for the money to go back. It has now been a week and no order and no money in my account, so they basically took my money, sent me nothing, and are giving me the runaround.

They won't send my money back. I will never spend another penny on Amazon.

View full review
Loss:
$257

Preferred solution: Full refund

1 comment
Guest

Yep, this is exactly what happens, enjoy online shopping.

Jonathan F Bkr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Impossible de suive mon colis

Amazon Canada - Impossible de suive mon colis
Amazon Canada - Impossible de suive mon colis - Image 2

Jai passé une commande sur Amazon et jai reçu un courriel de confirmation avec le numéro de commande 702-025****-683****.

Cependant, je ne vois pas cette commande dans la section « Vos commandes » de mon compte.

Pouvez-vous vérifier et me confirmer si la commande est bien enregistrée et en cours de traitement ?

Merci de votre aide.

View full review

Preferred solution: Deliver product or service ordered

Auctions and Marketplaces Expert Talks

How to Shop Online Safely | Online Shopping Tips

How to Shop Online Safely | Online Shopping Tips

How safe is online shopping? Pissed Consumer interviewed Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider about safe online payments and how to avoid payment fraud. In this video, Nathan gives tips about online shopping, safety, and what to ensure when paying for products and services online.

Read full article
Nathan Grant
Nathan Grant

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.

Ruthie M Ngk

Need to see why order was reversed when I had money in my bank

Amazon Canada - Need to see why order was reversed when I had money in my bank

I had a 6-month payment plan on Klarna with the right amount of funds. You guys reversed my payment method and sent an unscientific amount of funds, but it was taken out of my bank.

I am still getting charged by Klarna. The order went through and I need to solve this problem.

View full review
Loss:
$175
Pros:
  • Great payment plans
Cons:
  • Hard to contact customer service

Preferred solution: Full refund

Michael S Vgt

Damaged product

Amazon Canada - Damaged product
Amazon Canada - Damaged product - Image 2

I want the company to just send me a new part, not the whole table support. It came shipped this way. I needed to use the product to use.

View full review
Pros:
  • Love amazon

Preferred solution: Part to replace broken latch.

Irmgard F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No results to their promises

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Original review updated Sep 11, 2025

I ordered 6 bottles of LeanDrops to the tune with shipping in Canadian dollars to approx $530. Stupid, right?

It took 18 days to arrive. Their guarantee was 60 days, so that left 42 days to trial it, except I would need another 18 days to return it to get a refund if it didnt work. I used the product as instructed with absolutely no results in weight lossnot even half a pound after a month. I sent an email to the support line with a response it would be forwarded and someone would get in touch.

Never happened. I sent another 2 email requesting a refund. I kept using the productnothing. I finally called the line linked to who took my money.

Clkbank*LeanDps6 and had a chat online. I was told I had 60 days from day of sale to return products for a refund. It took 18 days to arrive and I took the product for 40 days and now had 2 days to send it back-my dime to ship it as well. I had been trying to communicate for a while and no one got back to me.

While I was trying to explain to this agent that this was impossible she told me she wasnt trying to not refund my money, but that I had to follow the rules-which at this point was not possible. Then she hung up. I could not reconnect after that and no one has reached out to me. What a scam.

Ive kept taking the product but its a joke. Every time I take a few drops, I laugh at myself for being such a sucker!

Tell everyone to not waste a dollar on this product, never mind hundreds! Well, everyone has to earn a living, but honesty would be a godsend and I guess thats a thing of the past!

View full review
Loss:
$531
Cons:
  • Does not support weight loss

Preferred solution: Full refund

User's recommendation: Scam! Throw your money off a bridge, that’s how effective the product is. Support is a joke. They’re laughing all the way to the bank.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article