Amazon Canada

I ordered a slipper clutch for a jado 3.3 couldn't find one anywhere except for Amazon which I don't like ordering from to begin with because they have separate sites for Canada and the US which doesn't make any sense and then I noticed that there are 9.2,000 people who have complaint about pretty much the same thing I am orders not delivered 2 hours I spend on the phone with customer service not getting any response or any answers to why I didn't receive my package and now I'm probably going to lose my spot on the proline race team because my car won't be ready in time and as far as I'm concerned when I call Amazon and ask to speak to a supervisor or somebody that can help me resolve this issue I get hung up on these are not people you should deal with do not order anything from Amazon they're overpriced and overpaid I've never dealt with more disrespectful company than I have when it comes to amazon.ca and Amazon.com as far as I'm concerned they shouldn't be allowed to sell anything here in Canada because they don't deliver the way they should which is people should have to sign for their packages you don't leave packages and people front of people's doors so they can be stolen and then don't knock on the door and run away because some people don't hear the door considering I live in a seniors building and the assistant superintendent so I have access to the cameras and can prove that they did not come here today wherever they went or they didn't go somebody named ria signed for it but nobody buy that name in this building again do not purchase from Amazon and it *** consumer can help me in this in any way I'd be grateful

Order states that it was delivered and signed for by somebody named ria well I'm the assistant super in this building and it doesn't make any sense that when I check the camera and there's nobody in the building by that name and nobody signed anything by any parcel company or any delivery company here today as I watched the lobby camera and I watched the camera on my floor one person was delivered first thing in the morning after that I received nothing else When I contact Amazon Amazon is nothing but disrespectful and rude laughing about the fact that they think that this is laughable that I'm upset that a package didn't get delivered but then I see 9.2,000 complaints about Amazon Canada this is cost me my place on proline race team because my car is not going to be ready to race these are RC cars and they're worth thousands of dollars my problem being is that they won't replace the order they said that they give me my money back but wouldn't replace the order as in wouldn't replace the order because they say it was delivered but yet it wasn't delivered to me so again it's lie after lie and when you tell them that you know that they're lying they hang up on you I've gotten no out of 2 hours 2 and 1/2 hours on the phone with them trying to get something done nothing gets done I'm going to file a $10,000 lawsuit against Amazon today and as far as I'm concerned I hope that you guys do your job and go after them and find out why Canada doesn't have the same rights as the Americans do with Amazon if Amazon can't give us the same rights in Canada as they have in the states well then they shouldn't be allowed to sell their property here because they're delivering parcels that are not being delivered if it had been delivered why haven't I received it why have I seen it

I am an Amazon customer for the past 15 years at least. I live in the United States and I have no problems with the US Amazon service or the UK.Amazon Service.

However, Amazon Canada is a disappointing story. It has poor products and ever poorer customer service. Recently, I bought a rollatorwheel chair. Before ordering I called customer service to check if it was returnable/refundable.

They confirmed to me that it was. I am 72 years old. I tried lifting the chair but it is very heavy. It does not match the appealing description on the Amazon Canada website .

I called Customer service for a return slip and was passed on to a lady who said it could not be returned. I told her I had called customer service Canada on June 11 and June 12 before ordering the $400 dollar walker and they had confirmed it was returnable. She could check my call recordings. She said no and hung up on me.

I called again but received the same answer again. The lady insisted it was not returnable I informed her that I had specifically called the customer service Canada before ordering the rollator walker to ensure that it was returnable as it was $400 which is a considerable sum. The lady confirmed the rollator walker was definitely returnable and indicated that it was stated on the website as well. This customer service representative told me well click the statement and you will see it is not returnable.

I asked to speak to her supervisor. She told me there is no

supervisor. When I insisted another

lady came on line and said it was not returnable. Do what you like.

No information was given on who I could talk to, to resolve my problem.. I asked for an email I could write at. She said she would send it but it never came. I

At 72 years old I find that disappointing and unacceptable.

I want a reimbursement. Surely there is a supervisory panel who can review and refund. I have opened the box but not the rollator walker. I am afraid that there must be some problem with the chair that an Amazon purchase cannot be returned and refunded.

.

Even a walker shop has a 30 day return policy if not used. Can someone in Amazon Canada Management please help ?

To whom it may concern,

On the evening of July 4, 2024, between 2030 and 2045 hrs, an Amazon driver chose to park in a no-parking zone, blocking a driveway for 69 condo units. This location is a busy bus route and on the edge of a playground zone. After speaking politely to the driver at 2030 hrs and asking him to respect the parking laws, he chose to do nothing and stay where he was. This creates a dangerous situation where loss, injury or worse will be the responsibility of Amazon. I have pictures of the vehicle in question parked on the wrong side of the no-parking sign.

Thank you for your time. I would appreciate being kept up to date on the status of this issue.

Kind regards,

Marc Maitland

Dear

Before you claimed that certain policies are in place to protect customer funds, it seems that there may be instances of abuse where power is used to harass and mislead customers. If sellers are found to be sending fake or used items instead of new ones, or providing misleading descriptions to confuse customers, it is crucial for Amazon to address these issues decisively.

Such actions undermine Amazon's reputation and customer trust. I have documented my experience, including conversations with your customer service team, to highlight these concerns and demonstrate the need for improvement in how such matters are handled.

Amazon appears to have started sending fraudulent items to customers and abusing its power by retaining money even after items have been returned. This seems to be a hidden way of robbing customers, which undermines trust in the platform.

It's crucial for Amazon to address these issues transparently and ensure that customers are not unfairly treated.

I missed out on purchasing an item with a $63 discount that was available for only 3 hours because I did not receive my refund in time. As a result, I lost both the opportunity to save money and the money I had originally spent.