Contact Amazon Canada Customer Service
Amazon Canada Phone Numbers and Emails
Toll-Free Number:
-
(888) 280-4331
Customer Service:
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(877) 586-3230
Legal:
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(206) 266-4064Copyright Infringement Inquiry
Amazon Canada Emails:
Amazon Canada Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Amazon Canada Customer Service is rated at 2.6 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Amazon Canada is 8882804331. 75% of consumers used this number to address their issues and concerns. Meanwhile, 87% of users reported contacting a real person successfully by dialing the phone number 8775863230.
The average hold time is up to 3 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 8 minutes.
Be prepared for the call as Amazon Canada may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Amazon Canada Customer Service is rated at 2.6 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Amazon Canada is 8882804331. 75% of consumers used this number to address their issues and concerns. Meanwhile, 87% of users reported contacting a real person successfully by dialing the phone number 8775863230.
The average hold time is up to 3 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 8 minutes.
Be prepared for the call as Amazon Canada may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Amazon Canada mainly because of return/ replace, payments and charges.
16% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Amazon Canada is stop-spoofing@amazon.com. 37% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Amazon Canada?
Most Popular Number:
| Total calls: 93 353 | Issues resolved: 3 219 | Last call: Jan 15, 2026 |
Contact Information
Amazon Canada Website:
Amazon Canada Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
Legal Department
P.O. Box 81226,
Seattle,
Washington 98108,
United States
Amazon Canada Customer Service Reviews
The represrntative on my first call hang up on me. All i asked was to mail a pre paid return label. Zero customer service manner
Nightmare. Wrong things sent to me twice.
First time they sent me a treadmill ( not near what I ordered) offered 2.50 for return. Ended up getting ups to come pick up and ship, cost 125.00. Eventually someone called about my refund and they did refund my shipping as well. This time I ordered a platform bed frame and got a commercial dehumidifier.
Return with paid shipping by Canada Post. They are on strike, so what now. And I gave to get it to post office.
Its 60 lbs and I have a small car. So pissed 
How Good is Amazon Canada's Customer Service?
Summary of Amazon Canada Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Amazon Canada?
Shipping and Delivery Question:
- “Parcels delivered to our home but not ours”
- “Didn't get refund”
- “Missing part”
Payments and Charges Question:
- “Charge to account”
- “Payment en double”
- “Unauthorized monthly charfes”
Return/ Replace Question:
- “Difficulty returning my latest order online”
- “To return item”
- “Need to replace the item”
Account Question:
- “Forgot password”
- “Closed account still charged for order placed before close”
- “LockedAccount”
Request for Information Question:
- “Asking about my order”
- “I want to know where my item is.”
- “Need to speak to a service rep”
Product/ Service Question:
- “Fan not working”
- “Today purchase”
- “Product not delivered.”
Activation/ Cancellation Question:
- “Cancel subscription”
- “Cancel a service”
- “My order cancelled but why ?”
Refund Question:
- “Refund”
- “I tried Prime for free . it looks like I'm getting a refund however I thought I would not be charged at all.”
- “Refund issue”
Cards Question:
- “Gift cards”
- “Gift card issue”
- “Gift card activation”
Staff Question:
- “Customer service”
- “Custo.er service”
- “Arête les services”
Website/ Application Question:
- “I want to order for vitamix blender but I saw online and that I can pay less than 45cad installment,,so I want to ask how I can be eligible ?”
- “J'ai payer des frais de livraison alors que la livraison indiquait gratuit sur le site”
- “Je n’ai pas reçu mon colis mais l’application marque qu’il a été livré”
Employment Question:
- “Want to pay off an order”
- “For job applications status’s”
- “Job not apply in the amazon”
Other Question:
- “Facturation”
- “Trying to get an issue with an order resolved”
- “Prime free”
Compare Amazon Canada Customer Service To
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