Amazon Canada Phone Numbers and Emails

Toll-Free Number:

  • (888) 280-4331
Send Message

Customer Service:

  • (877) 586-3230

Legal:

  • (206) 266-4064
    Copyright Infringement Inquiry

Amazon Canada Emails:

Investors/ Franchising
Investor Relations
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Media
PR Inquiries
Report Fraud
Report Suspicious E-mails, Phone Calls, or Webpages
Claim Your Business
More phone numbers and emails Less phone numbers and emails

How to Contact Amazon Canada?

Most Popular Number:

(888) 280-4331
Total calls: 60 681 Issues resolved: 2 179 Last call: May 28, 2023

How to Contact Amazon Canada for Fast Answer?

In order to contact Amazon Canada customer support team you need to do the following:

1. Download Amazon app
2. Log into your account
3. Push "Customer Service" button in the menu
4. From there you need to swipe up and push "Contact Us" button
5. You will have 2 mail options: chat with someone or direct call.
6. Choose "Call Us" option
7. Select the issue you are having: devices, order related, Prime membership, unknown charge, something else, Amazon Fesh
8. We recommend to select "order related" option as it connects you with the Amazon Canada customer service representative the fastest.
9. Tap on your order. You will have several options here: "Contact seller" or Amazon "Call me now"
10. Choose your country and enter your phone number. Hit the button "Call me now"
11. Amazon Canada will call you directly.
12. You will have to go through an automated system and then you will be connected to a live person from Amazon Canada.
13. You can also call Amazon International phone number 1-206-922-0880

Contact Information

Amazon Canada Website:

Amazon Canada Help Center:

Corporate Office Address:

Amazon.com, Inc
120 Bremner Blvd
Toronto, Ontario M5J 0A1
Canada

Other Info (opening hours):

Mailing Address:

Legal Department

P.O. Box 81226,

Seattle,

Washington 98108,

United States

Amazon Canada Customer Service Reviews

2.7 / 5
Average
Pissedconsumer4621682
Billing issueBilling
1.0

*** poor customer service! Charging me for an account that I closed and then telling me it's not closed! Close my *** account!!!l Rickey Heart

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Briana Ldd
Return item

Ones the first time to contact amazing customer service but is not giving me good service i dont know why

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How Good is Amazon Canada's Customer Service?

Corinne Irl
Corinne Irl
Feels Disappointed | May 27, 2023

the phone service was quite prompt and polite...the problem was not solved over two sequences of phone calls so hard for me to recommend Amazon when the product cannot be delivered despite phone calls and re-ordering

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Javia Zcu
Javia Zcu
Feels Satisfied | May 27, 2023

The lady on the phone was absolutely excellent! I really appreciate the service,iam a Hugh user of Amazon so was relieved with the help and result!

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Cuyler Vvr
Cuyler Vvr
Feels Disappointed | May 27, 2023

My credit card was used for my wife's acct my card was charged and so was her's for the year

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Rachele C Joe
Rachele C Joe
Feels Neutral | May 27, 2023

So so

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Vic F Cjm
Vic F Cjm
Feels Satisfied | May 27, 2023

Customer service works great once you can speak with someone.
The automated part to actually get to someone just has you running around in circles if there's an issue that can't be automatically processed.

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Oriana Pip
Oriana Pip
Feels Disappointed | May 27, 2023

Not a good experience. When u try and get in touch with someone to express you’re concern it’s just automated messages and not a real conversation

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Summary of Amazon Canada Customer Service Calls

79.7K TOTAL
CALLS
09:12 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Amazon Canada?

Shipping and Delivery Question:

  • “Delayed delivery”
  • “I want my parcel delivered to my front door not seven or 8 feet away from my front door”
  • “Wrong order”

Payments and Charges Question:

  • “My prime is asking for payment again”
  • “Unauthorized charges”
  • “Why Amazon charge me for Amazon prime membership”

Return/ Replace Question:

  • “Change address”
  • “Return”
  • “Cant return an item”

Account Question:

  • “Account activity that's not mine”
  • “I Cant get into account”
  • “I can't get into my account or purchase prime”

Request for Information Question:

  • “About an order placed on dec 6.”
  • “Need to speak with representative”
  • “Pick question”

Activation/ Cancellation Question:

  • “Need to cancel order”
  • “Canceling order”
  • “Cancel of prime”

Refund Question:

  • “Refund not received”
  • “Refund”
  • “Refund problem”

Product/ Service Question:

  • “Fire stick not working”
  • “Damaged item”
  • “I want to buy a book and i need it tomorrow by 9am can you help me”

Cards Question:

  • “Money was taken from my card”
  • “Gift card issue”
  • “Card balance”

Staff Question:

  • “Service is not working”
  • “Horrible customer service”
  • “For customer service”

Employment Question:

  • “I need a job”
  • “Asking jobs”
  • “Bought two items of the same thing and got paid and going to get paid for $149 and the other one 87 wondering why”

Website/ Application Question:

  • “Can't find record of purchase on amazon site but have been charged on my credit card.”
  • “My site is frozen and I cannot do anything or order anything”
  • “Cannot accès your website for a retur”

Other Question:

  • “Missing order”
  • “Place an order”
  • “Refound”

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