Amazon Canada Phone Numbers and Emails

Toll-Free Number:

  • (888) 280-4331
    Toll Free

Customer Service:

  • (877) 375-9365
    Alexa Support
  • (206) 922-0880
    International
  • (877) 586-3230

Legal:

  • (206) 266-4064
    Copyright Infringement Inquiry

Amazon Canada Emails:

Investors/ Franchising
Investor Relations
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Media
PR Inquiries
Report Fraud
Report Suspicious E-mails, Phone Calls, or Webpages
More phone numbers and emails Less phone numbers and emails

Amazon Canada Contact Information

Amazon Canada Website:

Amazon Canada Help Center:

Corporate Office Address:

Amazon.com, Inc
120 Bremner Blvd
Toronto, Ontario M5J 0A1
Canada
Edit Business Info

How to Contact Amazon Canada?

In order to contact Amazon Canada customer support team you need to do the following:

1. Download Amazon app

2. Log into your account

3. Push "Customer Service" button in the menu

4. From there you need to swipe up and push "Contact Us" button

5. You will have 2 mail options: chat with someone or direct call.

6. Choose "Call Us" option

7. Select the issue you are having: devices, order related, Prime membership, unknown charge, something else, Amazon Fesh

8. We recommend to select "order related" option as it connects you with the Amazon Canada customer service representative the fastest.

9. Tap on your order. You will have several options here: "Contact seller" or Amazon "Call me now"

10. Choose your country and enter your phone number. Hit the button "Call me now"

11. Amazon Canada will call you directly.

12. You will have to go through an automated system and then you will be connected to a live person from Amazon Canada.

13. You can also call Amazon International phone number 1-206-922-0880

More information

Amazon Canada Rating Based on 1.3K Reviews

Rating details

2.7
more details
Customer service
Exchange, Refund and Cancellation Policy
Delivery Service
Website

Rating stats

Rating trend

Summary of Amazon Canada Customer Service Calls

40.5K TOTAL
CALLS
09:37 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Amazon Canada Customer Service?

Shipping and Delivery Question:

  • “I didn't receive my refund 2 pack car steering”
  • “Want to schedule one delivery early”
  • “Delivery package”

Payments and Charges Question:

  • “Charged twice for order”
  • “Billing inquiry”
  • “Over charge on account”

Return/ Replace Question:

  • “Return”
  • “Return order”
  • “Return/refund issues”

Account Question:

  • “Account information”
  • “Why did i need to reset my password all of the sudden?”
  • “Unblock account”

Request for Information Question:

  • “To about a billing issue”
  • “I have question regarding my return package”
  • “Find out gift card amount”

Activation/ Cancellation Question:

  • “I want to cancel my Kindle account and I want my refund for the last couple months”
  • “Membership cancellation”
  • “Cancel prime”

Refund Question:

  • “Refund issues”
  • “About refund”
  • “Refund”

Product/ Service Question:

  • “E collar for dogs stopped working purchased Feb 13 2022”
  • “Amazon prime not working”
  • “Item broken after 30 Day return period”

Cards Question:

  • “Gift card issue”
  • “Amazon fraudulently charging my wives card”
  • “Credit card”

Staff Question:

  • “Speak customer service”
  • “Service won't accept my card Amazon will not change my info so I can make orders I've replaced card 4 times”
  • “Customer Service help”

Employment Question:

  • “I need a job”
  • “Want to delete Amazon job account”
  • “Job related enquiry”

Website/ Application Question:

  • “The site isnt letting me email a copy of the teturn label amazon generated so i cant return my item that doesnt fit”
  • “Problem with order, can't resolve on the website”
  • “Cause the amazon web site is useless”

Other Question:

  • “Order problem”
  • “Credit”
  • “MissingPackage”

About

Amazon Canada Return Policy
To read more: https://www.amazon.ca/gp/css/returns/homepage.html/
Amazon Canada Privacy Policy
Amazon.ca knows The Client care how information about The Customer is used and shared, and The Company appreciate The User's trust that website will do so carefully and sensibly. This notice describes Company's privacy policy. By visiting Amazon.ca, The user of website is accepting the practices described in this Privacy Notice. The information The Company learn from customers helps Amazon Canada personalize and continually improve The User's Amazon experience. Here are the types of information Amazon Canada gather. Information about Company's customers is an important part of Amazon Canada's' business, and www.amazon.ca is not in the business of selling it to others. www.amazon.ca share customer information only as described below and with subsidiaries Amazon.com, Inc., controls that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice. Affiliated Businesses Amazon Canada Do Not Control: Website work closely with Amazon Canada's' affiliated businesses.
To read more: https://www.amazon.ca/gp/help/customer/display.html/
Top Amazon Canada Services

Customer Care, Delivery Service, Shipping Service

Top Amazon Canada Products

Account, Profile, Shopandsave1 Profile

Amazon Canada Pros and Cons

Pros: Usually excellent service, Usually good prompt service and delivery, Product selection, Fast and free delivery, Variety of products

Cons: No help, Poor if any personal communication, Poor customer service, No customer service email, No customer service

Related Companies

Amazon, Amazon UK, Amazon Prime Video, Amazon Logistics, Twitch

Amazon Canada reviews and complaints

Amazon Canada is ranked 32 out of 459 in Auctions and Marketplaces category

Area Served

Canada

Payment Methods

VISADiscoverMasterCardPayPalAmerican Express

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